FAQs

FAQs

Can I change my mind?

Yes you can return an unused scarf up to 30 days after you receive your purchase. Please see our Refund Policy for more information. 


When will my order be delivered?

Shipping times depend on your location.

CountryOrder processingDelivery timeTOTAL
UK1 working day1-2 working days
2-3 working days*
Europe1 working day
2-5 working days
3-6 working days*
USA, Canada, Australia, Other1 working day
5-7 working days
6-8 working days*

*Delivery times may be affected by factors beyond our control, especially around the holiday season.


Why can't I see any tracking information?

You may have to wait a number of hours for the parcel tracking information to become available on the courier's site.


Where are your scarves made?

Our scarves are designed and made in the UK.


Where are your scarves shipped from?

Our scarves are sent by a tracked service from the UK.